Changes Coming To Eastern Amtrak Dining Cars

NOTE: The information on the changes to Amtrak Dining Cars in this story comes from the information I had at the time of publishing. To keep up to date, join the email list and I will let you know when this post gets updated. Click here to join. Last updated, August 23, 2019. 

For many passengers who travel on Amtrak’s long-distance trains, the walk to the dining car is something many look forward to as they roll along the countryside. But soon changes are coming to some of Amtrak dining cars and here is what you need to know.

One of Amtrak “box” meal.

What Information is Available & What You Might Be Able to Expect With The Changes to Amtrak Dining Cars

Starting October 1, 2019, Amtrak is changing the dining options for passengers riding the long-distance routes beginning and ending east of the Mississippi River (listed below). At this point, the western train routes are not changing.

According to the Rail Passengers Association Hotline #1,125, starting October 1, 2019, Amtrak is expanding its “contemporary food” offerings to all east coast trains. Again, as of now, they will not affect the west coast trains. This message was confirmed by Amtrak’s media page as well.

Amtrak Long-Distance Trains Already Serving Contemporary Food

• Capitol Limited
  • Chicago, IL – Washington, D.C.
• Lake Shore Limited
  • Chicago- Boston, MA and New York, NY

Amtrak Trains Changing to Contemporary Food

• Auto Train (Not changing until January 2020 more information below)
  • Lorton, VA (Washington, D.C.) -Sanford, FL (Orlando, FL)
• Cardinal
  • Chicago, IL – New York, NY
• City of New Orleans
  • Chicago, IL – New Orleans, LA
• Cresent
  • Chicago, IL – New York, NY
• Silver Meteor
  • New York, NY – Miami, FL
• Silver Star-This train does not and will continue not to have a dining car service.
  • New York, NY – Miami,  FL

An inside view of a Viewliner Amtrak dining car

Internet Rumor Control

I have been reading several Facebook post on Amtrak fan groups; there several bitter people spreading a lot of miss-information out there. I know shocking, who knew there were negative people on the internet spreading conspiracy theories.

Rumor one:

Amtrak is pulling the dinning cars and no more food for sleeping car riders. This statement is false. Amtrak is suspending the traditional meal service on the trains listed above. Amtrak will continue to offer food a complementary food option for sleeping car passengers as part of their ticket.

Rumor two:

Amtrak is selling off its fleet of Viewliner Dining Cars (starting Oct 2, 2019). This rumor is far from the truth. Amtrak needs dining cars for the new meals system to work.  Amtrak will use the refrigerator space and warmers for food storage and prep.

The below trains will use the dining cars as sleeping passenger lounges.

Capitol Limited Sleeper Lounge Car

Changes to Amtrak Dining Cars

The Capitol Limited and Lake Shore Limited already switched to the new “contemporary food.” These trains offer hot and cold pre-packaged boxed meals for those staying in the sleeper cars. Either you can consume meals in your room or the “sleeper car lounge” (aka the dining car)

Coach passenger will not have access to the new food services.

Proposed Menue

The current menu used by the two “Limited” trains. It looks like the meals will continue to be “boxed meals.”

The proposed menu (according to a July Amtrak Memo):

• Lunch & Dinner:
  • Asian Noodle Bowl, Red Wine Braised Beef, Chicken Fettuccini with Broccoli, and Creole Shimp and Andouille
• Breakfast:
  • Deluxe Continental Breakfast: Muffins, yogurt, fresh fruit, hard-boiled eggs, cereal, oatmeal, and breakfast sandwich
• Dessert:
  • Upon request
• Beverage:
  • One complimentary alcoholic beverage for both Business Class and Sleeper Class, unlimited soft beverages for both Business Class and Sleeper.

The new meal programs now come with complimentary drinks. My dad and I enjoyed these beers with our meals onboard the Lake Shore Limited (October 2018)

Train Specific Changes

The Cardinal

The Cardinal is adding a Viewliner “Sleeping Passenger Lounge” to its consist. Amtrak will pull the current Cafe car, and the Bussiness Class Cafe Car will be used for retail, lounge space, and offer Bussiness Class.

According to an “Onboard Service Changes memo” (11 July 2019), Amtrak will continue offering business class. According to both website and app, Bussiness Class after October 1, 2019, is not available on this train. I am not for sure if this is a “glitch” at this point or if Amtrak is going to discontinue this service. The same is true for the Lake Shore Limited.

As of August 22, 2019, Amtrak’s business class service is bookable for the Cardinal and the 448/449 (Boston) section of the Lake Shore Limited trains after October 1, 2019.  For a few weeks, booking this class was not available on these trains. 

The Auto Train

Amtrak stated in a press release on July 15, 2019; Amtrak will “upgrade” the service of the Auto train, starting January 15, 2020.

According to the press release, “Customers in the Sleeping Car will notice enhancements such as upgraded towels and bed linens and other pleasantries in each room. The dining car will feature a new menu and the addition of complimentary wine to the dinner service. This complimentary dinner service will become an exclusive amenity to Sleeping Car customers[…]”

While Amtrak brags of the upgrades for Auto Train sleeping car passengers there seems to be a lot of downgrades. A few of these upgrades Amtrak describes should be system while upgrades such as towels and bed linens.

The complimentary dining car meals for coach passengers will discontinue, but Amtrak will offer a continental breakfast for those travelers. This train will use Cross Country Cafes that will sell new meal offerings, snack, and beverages. Amtrak also claims that there will provide food trucks at the stations before departure for all to use before.

I Understand, But

I get that time rolls on, and things need or will change, but I feel the Amtrak might have missed the point of passengers complaints.

We agree with the need for a more flexible dining service, with more choice for passengers — choice about what to eat, where to eat, and when to eat it — but we think the Capitol and Lake Shore experience needs more improvement before going out to more routes. ~ Rail Passneger Association Hotline #1,125

With the proposed changes, there are two significant parts of meal services for train travel that are be missing, service and presentation.

My dad’s chicken Cesar salad we had during our October 2018 trip onboard the Lake Shore Limited

Changes To Amtrak Dining Cars: Missing Service Aspect

Within the last year, I experienced both the Capitol Limited and Shore Limited contemporary food service. The service was different on both trains, in part difference can be due to the physical styles of the cars.

If these changes match the current “contemporary food” rollout, coach passenger has one less option for meals on these Amtrak trains.

Lake Shore Limited

From my last experience, the Lake Shore Limited had a decent system. After entering the car, you sit down, and an attendant takes your drink, and food order then brings everything to your table. (At least that was the service when I traveled on it last in Fall 2018). This service gave you a touch of class and service people are looking for when traveling by train.

Capitol Limited

The Capitol Limited service was very impersonal. You walk up to the counter in the dining car, wait in line,  place your order, and then find a place to sit. Eventually, the very busy attendant will bring your food.

If Amtrak changed the Capitol’s service to more like the Lake Shore, the service experience would be significantly improved. An extra car attendant would help, for one attendant could take care of passengers tableside while the other prepped food.

Amtrak is making a move as a cost-cutting factor, and I understand that, but it seems that instead of fine-tuning this program first, they are just pushing it through.

Chicken Penne Alfredo served on the Capitol Limited (March 2018)

Presentation is Everything

Ditch the boxes, for they make the meal impersonal, they are bulky and wasteful. I can’t believe they are the most effective way of feeding people. Adding at least one more employee would help, so people do not have to wait so long for their meal to wait in line to order. This process is not the same as a cafe car where people expect to wait for their food.

If Amtrak served the same or similar food on Amtrak’s signature plastic china with real silverware, the presentation would be better. I am less concerned that the food is microwaved or re-headed. With my experience with retail and foodservice, I know many restaurants reheat a lot of there food you order. And the “freshly made” food was not made that day nor even at that location.

I like how the president can CEO of the National Rail Passenger Association put it:

The problem isn’t the food itself, it’s the way the whole experience is handled. […] We understand the need to make lighter fare available to match the tastes of many modern travelers. But as it’s currently executed on the Capitol and the Lake Shore, too often food items run short, there aren’t enough hot options, and the presentation is perfunctoy and off-putting. ~  Jim Mathwer -Rail Passengers President and CEO

This meal was the first hot meal “contemporary meal” offered by Amtrak, beef short rib. (Lake Shore Limited October 2018)

My Experience With The New Meal Program

My experience with the contemporary meals included twice on the Capital and once on the Lake Shore.

As of now, your meal comes in a wooden box, including everything from entrée to napkins. Often the attendant includes a green reusable bag so you can take your meal to your room if you choose.

What I liked:

• Amtrak added hot food to the choices, the first time around was only cold food choice
• I love that they ditched the breakfast boxes for a more continental breakfast
  • New opportunities included hot options including a sandwich and oatmeal
• I love the complimentary beverages and beer or whatever adult beverage you want with your meal
• The brownies are pretty awesome and the caramel cheesecake in the jar from the first few times

What I didn’t like

• The boxes are bulky and take up too much space on the table
• Too much confusion on how the program works (more so on the Capitol)
  • Wasn’t clear if you bus your table or not, I did because the attendant was too busy
• I am okay with reheated food; anyone who has worked food service knows how much food at restaurants is just heated. I would rather have my meal on plastic china with real silverware. That brings us to the next point

With All This Said

With all this said, please do not let this deter you from riding the train or taking another trip. While food is essential, it does not make up the whole trip. It is more important now than ever to ride Amtrak and make your voices known.

I have been keeping an eye on the comments of several Amtrak groups over this topic, and the responses are great to grim.  It amazes me on how many people commented on the quality and type of food when they never tried new meals. Somehow these trolls knew precisely how the food taste. Or other comments were from people who are complaining that rail service is not like it was in the ’50s, well not much is like it was in the ’50s including airline services. When was the last time you received a meal on a domestic flight?

For me, this is not a “Chicken Little” situation but a wait and see how Amtrak’s develops the dining service. I am willing to give things a go. I have experience in both retail and foodservice and realize that many ideas, like this, don’t always roll out the final form, and things need some time to evolve.

A few of the choices offered by Amtrak’s contemporary breakfast, more options are available.

Let Your Voice Be Known

Constructive feedback to Amtrak (and elected officials) can help with changes, but you have to be specific. Comments such as the new service sucks, I hate the food, and bring back the old food are not constructive. From my experience of reading retail customer surveys, comments like those, although recorded, tend to get ignored. (If you ever want to give praise or feedback to Amtrak, you can do so on this page.)

Like I said before, we need to ride the trains instead of throwing our hands up in the air. A comment from a passenger goes further than a comment from an armchair rider.

I am thankful that we still have nationwide rail service in the United States.

The best thing we as travelers can do is to approach rail travel with our best positive attitude and have realistic expectations. Expecting to recreate the “Snow Scene” from White Christmas is no longer a reality. The sad truth is the golden age of train travel is gone (outside of private cars and very select tourist trains). In fairness to Amtrak, the golden age of travel has passed across the board, including flying.

Like I said before, let Amtrak know what you think, especially the good, but also things you don’t like as well. If we do not continue to use Amtrak because of every change we don’t like, we will lose rail travel altogether.

Keep yourself in check and keep traveling, and see you on the rails!

Safe travels!

Kev

If you interested in more information on traveling with Amtrak, check out this page and see if your questions get answered! If you want more of Travels with Kev or want to get ahold of me, click here and follow the fun plus you can sign up for my email list.