Amtrak Station Overview
Amtrak Station Overview

A Quick Look At The Types Of Amtrak Stations

This article is a great starting point if you are new to Amtrak travel because Amtrak stations range from a fully staffed station with food courts and luxury shopping, such as Washington (DC) Union Station, to a sign and a platform next to a cornfield. Your trip could even start with a ferry ride! This article gives you an overview of Amtrak Stations, with links if you want to dig deeper.

Knowing what you may encounter on or next trip can help you prepare yourself and help you decide how to pack and set your expectations.

Amtrak Stations: An Overview Podcast

Before we get started

Not all Amtrak stations see trains. For example, St Petersburg, FL (STP), serves as a bus station for Amtrak. Amtrak serves this station with branded buses moving passengers between St Petersburg, Tampa, and Orlando, connecting them with the Silver Star and Meteor passengers to the St Pete’s/Clearwater area.

Washington (DC) Union Station’s Great Hall

Amtrak does not own all of the stations they use.

Most communities served by Amtrak decide what kind of station they want to represent themselves.

Some communities want welcoming stations, but others do the bare minimum. Those communities could have something as simple as an open shelter or a sign and platform along the tracks.

Knowing what kind of station you may deal with can help you prepare for your adventure. Like packing

This way, you know to pack light or ensure your baggage fits Amtrak’s baggage policies.

A little research now can save you headaches later or control your expectations.

For example, understanding that not all stations allow checking bags will save you the surprise when you get to the station. By knowing this, you can pack and plan accordingly.

Just so you know

Just for reference, in this article. I use the term station to refer to any place you get on or off of transportation for your Amtrak adventure.

Technically there are differences between stations, depots, and terminals, but using the term stations makes things easier.

If you know that going into it, you can be ready.

Types Of Amtrak Train Stations

Staffed Stations

Milwaukee Amtrak ticket counter
Milwaukee Amtrak ticket counter
  • These stations have agents and staff to assist you in boarding and purchasing tickets.
  • Larger stations may have food and retail. Smaller ones may have vending machines.
  • Baggage, bikes, and other services are available.
  • Larger stations have “red caps” or people to help you get the train.
  • Depending on the station, the agents might help you get to the train at smaller-staffed stations.

Unstaffed Stations

  • Unstaffed stations do not have any Amtrak employees.
    • Someone from the community cleans, maintains, and secures the station.
  • Onboard staff help get you on and off the train at these stations.
  • The conductors or other onboard staff are not there to help you plan a trip or help you book tickets.
  • These stations do not offer checked bag service, and other services like pets and bikes may or may not be available.
  • These stations may have ticket machines where you can purchase tickets with a card.

Platform Stations

  • Often there is a place to stand or sit and an Amtrak sign. Many have some shelter of varying styles.
  • These “stations” do not have ticket machines.

Bus/Connecting Services

Amtrak Connecting bus
This Amtrak Connecting bus is waiting for passengers at the St Petersburg-Clearwater, FL Amtrak Station. This station only offers connecting bus services.
  • To extend the reach of Amtrak’s service to communities without rail service and offer a more comprehensive selection of destinations, Amtrak established the Thruway service with guaranteed connections to Amtrak trains.
  • Dedicated buses carry Amtrak passengers only; coordinated buses operate on individual carrier schedules but create easy access to the Amtrak network.
  • These stops can be a bus station, such as Greyhound (or another bus service), an Amtrak station, or a street sign like a bus stop.

Flag Stop

  • Flag stops are usually unstaffed.
  • Trains only stop at these stations if passengers have a ticket to get on or off. If no one has a reservation for that community, the train will not stop.

A Quick Note On Baggage

Speaking of luggage, if either your departure or destination does not have luggage service, you cannot check your bags.

Amtrak has a great carry-on and baggage policy.

If your layover is at a station with baggage services and your final destination does, you may check your bag at the layover station. If you decide to do this en route, you will not have access to them during your trip. Your baggage must be checked 30-45 minutes before departure, but check with your station.

My First Amtrak Station Experience

My first Amtrak train trip went from the Sturtevant Depot to Chicago aboard the Hiawatha. I was excited and thought I knew everything I needed, but I did not know much as I thought.

Hiawatha at SVT
A southbound Hiawatha pulling into the SVT station

That day, I was slightly overconfident and drove to the wrong depot. I thought I knew the station’s location, but I knew the site of the former station. The Amtrak station moved north years ago, and the old station moved to a park.

Learn from my mistake, check addresses, parking rules, and costs, and see what services Amtrak offers at the station, depot, or platform you use. I also arrived at the station late, just in time to watch the train leave without me.

For more information on traveling on Amtrak, check out this page.

Safe Travels,


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Kev has been traveling with Amtrak since 2012, celebrating his tenth year this year. Over those years, he has been on over 700 trains covering over 200,000 miles of rail. Kev enjoys helping others achieve their travel dreams by assisting them with support and information. Kev enjoys making music as an organist.

This Post Has 2 Comments

  1. Beth

    I am terrified. I can’t find my way out of a paper bag. I’ll be traveling with an 18th-month-old toddler. I’m a grandmother raising grandchildren.
    I will be leaving Fayetteville. NC, to new York city….2hr a layover, then off to Rome, NY.

    So I have to check my bags at Fayetteville. Do I have to get them and recheck them on my second train, or is that automatic?
    I’ll be traveling a hellish 15 hours. I’m sure I’ll spend 99% of my time in the viewing room. Is it possible to put a kid in a stroller and plop on the floor beside her for a few z’s myself?

    I’ve NEVER ridden a train before. I also am a smoker, so hoping I can grab a smoke at some stops.
    I’m very nervous about changing trains. How will I know where to go?
    I don’t see well, and my mobility is rough. Using the baby’s stroller adds stability. I have something called advanced Charcot ankle/foot.
    I honestly will be like a deer in headlights on this trip.

    One of my daughters in Rome, NY, will have surgery and has a 6-year-old.
    Any suggestions/tips specific to my upcoming adventure?
    Thank you so much

    1. Kev

      Hello Beth,
      I looked into your plans, and it seems like you will take the Silver Meteor to NY and transfer to the Empire Service. The Meteor allows you to check bag service, but It looks like the Empire service does not. Meaning you cannot check your bags from start to finish.

      The good news is you are starting at a staffed station, and hopefully, the staff there can help you get your bags on the train. Otherwise, the conductors or other staff members can help you trackside. New York has a “red cap” service; these folks can help you from the train to the waiting area and back to the train. Chat with the conductors and station staff about this to see if they can have a Red Cap meet you. They will help direct you to where to go. So, that should be easier for you.

      The seats on the Meteor lean back pretty far, and there is the leg rest you can pull up, which should be a comfy napping area for them.
      You can get off the train for a smoke at a few stops. Especially in Washington, DC, there is a more extended break there, like Richmond, VA, and a few others.

      My best advice is to bring enough snacks for you and the little one, activated for both of you, and be as positive as possible. If you have a question while traveling, ask the staff, that is what they are there for, and they can let staff know that you need help. And check with the Amtrak baggage policy.

      I hope this helps, and Safe Travels!

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